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An Essential Guide To Creating An Authentic Brand Voice

Creating a powerful, authentic brand voice is a key factor in the success of any business. It enables you to stand out from the competition, engage with your audience at a deeper level, and ultimately boost sales.

But, what is a brand voice? Simply put, it’s the unique personality and tone of your brand’s communication. It includes everything from the words and language you use, to the emotions you evoke and the values you uphold. It’s your brand’s way of speaking to the world.

To create an authentic brand voice, read the guide below.

1. Understand Your Brand’s Identity

Your brand identity is the backbone of your voice. It represents your brand’s character and the unique elements that distinguish you from the competition. Discovering it is also the first step in crafting a compelling, authentic brand voice. Here are some key areas to focus on:

  • Vision: What does your brand aspire to become? Your vision is the guiding light that informs your brand’s direction and purpose. It can be a significant part of your brand’s voice.
  • Mission: Your mission statement declares your brand’s existence and its objective. Understanding your mission can help shape a voice that aligns with your purpose and goals.
  • Values: These are the principles that your brand upholds. Your values guide your brand’s behavior and, consequently, its voice. For instance, if one of your brand values is transparency, your brand voice should communicate honestly and openly.

By learning these aspects of your brand’s identity, you’ll be well-equipped to create a brand voice that reflects who you are.

2. Know Your Audience

You’re not speaking to the world at large, but to your specific audience. Understand their interests, challenges, and language. How do they communicate, and what resonates with them? This will help you build a killer brand or craft a brand voice that speaks directly to your audience, engaging them effectively.

3. Analyze Your Competitors

Analyzing competitors isn’t about copying or mimicking your primary competitors. This process focuses on understanding your uniqueness and expressing that in your brand voice.

For best results, look at your competitors’ brand voices. How do they communicate? What makes your brand different in comparison? By understanding this, you can ensure your brand voice stands out in the crowd.

4. Define Your Brand Voice

Now that you’ve done your homework, it’s time to define your brand voice. Use descriptive words that capture your brand’s personality. Are you friendly, professional, playful, and authoritative? Also, consider the tone you’ll use. Is it casual, formal, humorous, or serious? This definition will guide all your brand communication.

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5. Ensure Consistency

Establishing consistency in your brand voice is vital. It makes your brand recognizable and trustworthy to your audience. Each touchpoint, whether it’s your website, social media, newsletters, or customer service, should uniformly convey your brand voice. Although not every message must be identical, the underlying tone, style, and personality should align.

Consider the following points to maintain consistency:

  • Develop comprehensive brand guidelines, detailing the usage of your brand voice across various channels. This document can guide everyone in your team to remain on brand.
  • Train your team on how to use your brand voice. The more they understand it, the better they’ll be at maintaining its consistency.
  • Regularly review your content to ensure it aligns with your brand voice. If you find discrepancies, adjust accordingly.

When you ensure consistency in your brand voice, you’re building a coherent and reliable brand identity that resonates with your audience, no matter where or how they interact with your brand.

6. Create A Brand Voice Chart

A brand voice chart is a handy tool to ensure consistency. It outlines your brand personality traits, provides the ‘do’s and ‘don’ts’ of your brand communication, and gives examples of your brand voice. It also serves as a reference for anyone who communicates on behalf of your brand.

A well-structured brand voice chart can be a blueprint for your content creators to produce consistent, on-brand content. Moreover, it’s an essential tool for training new team members, ensuring they can quickly grasp and apply your brand voice in their communications.

7. Reassess Regularly

As your business grows, your brand voice may need to evolve. Your audience’s expectations and market dynamics can change over time, which might impact your brand communication.

Regularly reassess your brand voice to ensure alignment with your company and resonance with your audience. If necessary, refine and adjust it. This continuous process ensures your branding remains relevant and engaging, while maintaining its core identity and value


Creating an authentic brand voice is an ongoing process. It involves understanding your brand, knowing your audience, analyzing competitors, defining your voice, ensuring consistency, creating a brand voice chart, and regularly reassessing. It might sound like a lot, but it’s worth it. So, don’t underestimate the power of a strong, authentic brand voice, and make sure to use it wisely.


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